zd55 Terms & Conditions

1Introduction and Acceptance of Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and zd55 ("the Platform", "we", "us", "our") governing your access to and use of the zd55 website located at zd55.app, including all games, betting markets, promotional offers, payment services, and customer support features available through the Platform. These Terms apply to all users of the Platform, whether registered account holders or visitors.

By creating an account, logging in, making a deposit, placing a bet, or otherwise using the Platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into this Agreement by reference. If you do not agree to any part of these Terms, you must not use the Platform.

2Eligibility

To register and use the zd55 Platform, you must meet all of the following eligibility criteria at all times during your use of the Platform:

• ▸You must be at least 21 years of age. This age requirement is strictly enforced and is non-negotiable under any circumstances.
• ▸You must be accessing the Platform from a jurisdiction in which online gaming is not prohibited by applicable law. It is your sole responsibility to ensure compliance with local laws.
• ▸You must not be a previously self-excluded player or a player whose account has been permanently closed by zd55 for any reason.
• ▸You must be acting on your own behalf and not as an agent or representative of any third party when using the Platform.
• ▸You must not be an employee, director, officer, contractor, or immediate family member of an employee of zd55 or any of its affiliated companies.

3Account Registration

Each eligible person is permitted to hold exactly one registered account on the zd55 Platform. The registration of multiple accounts by a single individual (whether using different phone numbers, email addresses, payment methods, or device identifiers) is strictly prohibited. When registering your account, the following rules apply:

• ▸You must provide accurate, current, and complete information during registration including your legal name, date of birth, and a valid Bangladeshi mobile phone number.
• ▸You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with any third party under any circumstances.
• ▸All activities that occur under your account, whether authorised by you or not, are your sole responsibility. If you suspect unauthorised access to your account, you must notify zd55 support immediately.
• ▸zd55 reserves the right to verify the accuracy of all registration information and to request supporting documentation at any time. Providing false or misleading information during registration is grounds for immediate account termination and forfeiture of any balance.
• ▸Accounts are personal to you and may not be transferred, sold, or otherwise assigned to any other person. Account trading or brokerage is strictly prohibited.

zd55 operates a real-name account policy. The name on your account must match the name on the payment method used for deposits and withdrawals. Mismatches between account name and payment method name may result in withdrawal delays or rejection pending identity verification.

4Deposits and Withdrawals

All financial transactions on the zd55 Platform are conducted in Bangladeshi Taka (BDT). The Platform does not accept deposits or process withdrawals in foreign currencies. The following terms govern all deposits and withdrawals:

• ▸The minimum deposit amount is ৳500 per transaction. The maximum deposit amount per transaction may vary based on your account tier and the payment method selected.
• ▸Accepted deposit and withdrawal methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. zd55 does not accept deposits from third-party accounts. The payment account used for deposits must be registered in your name.
• ▸Withdrawals will only be processed to the same payment method used for the most recent deposit, subject to applicable method limits. zd55 does not process withdrawals to third-party bank accounts or mobile wallets not registered to the account holder.
• ▸Withdrawals are subject to KYC verification. zd55 reserves the right to place a temporary hold on any withdrawal pending identity verification, source-of-funds checks, or bonus wagering requirement completion.
• ▸zd55 does not charge fees on standard deposits or withdrawals made via bKash, Nagad, or Rocket. However, players are responsible for any fees charged by their own financial service providers. Visa and Mastercard transactions may be subject to network fees.

5Bonuses and Promotions

zd55 offers various promotional bonuses to both new and existing players. All bonuses and promotions are subject to the following general terms, as well as any specific terms attached to each individual promotion:

• ▸Welcome bonuses are available to new players on their first qualifying deposit only. A qualifying deposit is a deposit that meets the minimum deposit threshold specified in the promotion terms.
• ▸All bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement (rollover) will be stated clearly in the terms of each promotion. Meeting the wagering requirement means wagering the total bonus amount the specified number of times using real-money bets.
• ▸Bonus funds may only be used on eligible games as specified in the promotion. Using bonus funds on excluded games may result in the forfeiture of the bonus and any winnings derived from it.
• ▸Each bonus promotion is limited to one claim per eligible player per promotional period, unless the promotion terms explicitly state otherwise. Attempting to claim the same bonus multiple times through different accounts or payment methods constitutes fraud.
• ▸zd55 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already qualified for and claimed a promotion at the time of its modification or withdrawal will retain their entitlement, subject to the original promotion terms.

6Gameplay and Fair Use

All games available on the zd55 Platform use certified random number generation (RNG) technology to ensure that outcomes are genuinely random and free from manipulation. The following rules apply to all gameplay on the Platform:

• ▸Technical malfunctions void all related play and pays. In the event of a game malfunction, dispute, or discrepancy between the result displayed on your device and the result recorded on our server, the server record shall be the definitive and binding record.
• ▸Bets placed after a sporting event has concluded, or after a market has been suspended, are void and will be refunded at stake. zd55 reserves the right to void bets placed on markets affected by data feed errors or technical issues.
• ▸zd55 reserves the right to limit the maximum stake per bet, maximum payout per event, or maximum aggregate payout per player per day at its sole discretion, without prior notice.
• ▸Live casino games are hosted by third-party providers including Evolution Gaming and Ezugi. The rules of each live table game are governed by the rules displayed within the game interface, and players are responsible for familiarising themselves with those rules before placing bets.

7Prohibited Conduct

The following conduct is strictly prohibited on the zd55 Platform and may result in immediate account suspension, permanent closure, and forfeiture of all funds held in the account:

• ▸Providing false or misleading information during registration or at any subsequent point, including during KYC verification.
• ▸Using software, bots, scripts, or automated systems to place bets, exploit game outcomes, or gain any unfair advantage over other players or the Platform.
• ▸Collusion with other players to manipulate the outcome of any game or betting market, including match-fixing and chip-dumping in poker or other table games.
• ▸Using the Platform for any money laundering activity, including depositing funds derived from criminal activity or structuring transactions to avoid detection.
• ▸Attempting to exploit technical errors, system vulnerabilities, or game software bugs to obtain winnings that would not otherwise be payable under the rules of the game.

8Responsible Gaming

zd55 is committed to promoting responsible gaming and to providing players with the tools and resources they need to maintain control over their gaming activity. The Platform offers the following responsible gaming measures:

• ▸Deposit limits: Players may set daily, weekly, or monthly deposit limits on their account. Once set, a deposit limit can be decreased immediately but can only be increased after a 7-day cooling-off period.
• ▸Session time limits: Players may set a maximum session duration after which they will be automatically logged out of the Platform.
• ▸Self-exclusion: Players may voluntarily exclude themselves from the Platform for a defined period (minimum 6 months) or permanently. Self-exclusion requests are processed within 24 hours and are irrevocable for the chosen period.
• ▸Reality checks: Players may enable periodic pop-up notifications during gaming sessions that display the total time spent and net win or loss for the session, helping to maintain awareness of gaming behaviour.

9Account Suspension and Termination

zd55 reserves the right to suspend or permanently close any player account under the following circumstances, with or without prior notice depending on the severity of the situation:

• ▸Breach of any provision of these Terms, including but not limited to the eligibility requirements, prohibited conduct rules, or account registration rules.
• ▸Failure to complete KYC verification within the time period requested by zd55, or provision of fraudulent or altered identity documents.
• ▸If zd55 reasonably suspects that an account is being used for fraudulent activity, money laundering, or any other illegal purpose.
• ▸Upon request by law enforcement or a competent regulatory authority. zd55 will cooperate fully with any legitimate legal or regulatory request relating to player accounts.

10Intellectual Property

All content available on the zd55 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and data compilations, is the property of zd55 or its content suppliers and is protected by applicable intellectual property laws. No part of the Platform content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way to any other computer, server, website, or medium without the prior express written permission of zd55.

The zd55 brand name, logo, and all related marks are trademarks of zd55. Unauthorised use of any zd55 trademark, trade name, or copyrighted material is strictly prohibited and may result in civil or criminal liability.

11Limitation of Liability

To the fullest extent permitted by applicable law, zd55 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and even if zd55 has been advised of the possibility of such damages.

12Privacy and Data Protection

zd55 collects, processes, and stores personal data in accordance with its Privacy Policy. By using the Platform you consent to the collection and processing of your personal data as described in the Privacy Policy. zd55 uses SSL encryption to protect all data transmissions between your device and the Platform servers. Personal data will never be sold to third parties. For full details of how zd55 handles your personal data, please review our Privacy Policy page.

13Amendments to These Terms

zd55 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, zd55 will notify registered players via the email address or phone number associated with their account, or by displaying a prominent notice on the Platform. The updated Terms will indicate the date on which they take effect.

Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must stop using the Platform and may request the closure of your account by contacting customer support.

14Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. In the event of any dispute between a player and zd55, the player is encouraged to contact zd55 customer support in the first instance to seek an amicable resolution. zd55 is committed to resolving all player complaints fairly and promptly. If a dispute cannot be resolved informally, the parties agree to submit to binding arbitration before any litigation is commenced. Players who feel their complaint has not been resolved satisfactorily may escalate the matter in accordance with the dispute resolution procedure set out in their account terms.

15Contact Us

If you have any questions about these Terms and Conditions, wish to raise a complaint, or need assistance with your account, please contact our customer support team. Our support team is available 24 hours a day, 7 days a week. You may reach us via live chat on the Platform or by email at the address below. Please do not send sensitive account information (such as passwords or full payment details) by email.